Date / time
Richard West – Financial Ombudsman Service
Richard is a lead ombudsman at the Financial Ombudsman Service. He has responsibility for the ombudsman’s policy and approach to complaints across all casework areas.
Richard is also a solicitor and jointly heads up the ombudsman’s legal and jurisdiction team, where his focus is on regulatory and jurisdiction matters. As part of that role, he leads the ombudsman’s work on the implementation of the European Union directive on alternative dispute resolution.
Richard joined the ombudsman panel in 2003. He worked on investment, mortgage endowment, PPI and banking related complaints before moving to his current role.
Richard will address:
Financial Ombudsman Service – insurance, impact and innovation:
• The ombudsman service as part of the ADR landscape
• Looking at insurance complaints, trends and issues with some case studies
• The impact of ADR in this area
• How the ombudsman service is changing