Date / time
18/11/2011
All Day
An introduction to and explanation of the Financial Ombudsman Service (“FOS”) system, its aims and values including the overriding requirement to make decisions which are “fair and reasonable”, how codes of practice fit into the legal and FOS systems and the effect of recent caselaw and incoming legislation.
Dr Summer is the 2011 Winner of the BILA Book Prize for her book “Insurance Law and The Financial Ombudsman Service” published by Lloyd’ sList/Informa Law