Speakers Bio:
Melissa joined the CII in September 2017, leading its professional standards, ethics and conduct activity. She is also responsible for its legal affairs and risk management. She brings significant insurance and legal experience to the role, having spent over a decade as Senior Ombudsman at the Financial Ombudsman Service, as a Director of Fairer Finance, and as a Tribunal Judge.
Chair:
Chair of the British Insurance Law Association (BILA).